The Emotional Competence Framework

An emotional competence is a learned capacity based on emotional intelligence that results in outstanding performance at work. For superior performance in jobs of all kinds, emotional competence matters twice as much as IQ plus technical skill combined.

Personal Competence

These competencies determine how we manage ourselves

  • Self-Awareness
    Knowing one’s internal states, preferences, resources, and intuitions

    • Emotional awareness: Recognizing one’s emotions and their effects
    • Accurate self-assessment: Knowing one’s strengths and limits
    • Self-confidence: A strong sense of one’s self-worth and capabilities
  • Self-Management
    Managing ones’ internal states, impulses, and resources

    • Emotional Self-control: Keeping disruptive emotions and impulses in check
    • Transparency: Maintaining integrity, acting congruently with one’s values
    • Adaptability: Flexibility in handling change
    • Achievement Orientation: Striving to improve or meeting a standard of excellence
    • Initiative: Readiness to act on opportunities
    • Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Competence

These competencies determine how we handle relationships

  • Social Awareness
    Awareness of others feelings, needs, and concerns

    • Empathy: Sensing others’ feelings and perspectives, and taking an active interest in their concerns
    • Organizational awareness: Reading a group’s emotional currents and power relationships
    • Service orientation: Anticipating, recognizing, and meeting customers’ needs
  • Relationship Management
    Adeptness at inducing desirable responses in others

    • Developing others: Sensing others’ development needs and bolstering their abilities
    • Inspirational Leadership: Inspiring and guiding individuals and groups
    • Influence: Wielding effective tactics for persuasion
    • Change catalyst: Initiating or managing change
    • Conflict management: Negotiating and resolving disagreements
    • Teamwork & Collaboration: Working with others toward shared goals. Creating group synergy in pursuing collective goals.